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Project Coordinator (Remote)

Boston, MA 02108

Posted: 06/25/2024 Employment Type: Direct Hire Job Number: 42100 Pay Rate: 60,000

Job Description

 You will own the customer relationship during the maintenance and support process and the success of the effort is in your hands. This role reports to a Senior Manager on the Professional Services team and coordinates directly with implementation, support, software development, sales, and marketing teams as needed. To be successful, you must be ambitious and ready to step-up, and have strong leadership, communication and coordination skills. This position is Work From Home in the Eastern Time Zone, USA.
Responsibilities
Act as the main point of contact and proactive interface between the customer and internal technical/ programming IT staff, different internal business groups, and outside vendors when necessary, to ensure a timely and highly rated delivery of services. Work with Company management and customers to ensure projects stay within agreed upon scope and schedule.
Specific responsibilities include:

1.Serve as primary manager on established, ongoing implementations (installs) that Company manages for clients. Tasks include managing/overseeing day-to-day operations, creating work tickets in Jira, managing and assisting with any trouble-shooting efforts, handling client communications, preparing monthly or quarterly reports for clients and senior management.
2.Manage and be part of delivery team for established, annual services clients, as well as one-off special projects, as time, budgets, and workloads permit.
3.When needed, assist senior PMs on large-scale, complex projects. Take direction from PM/SPM as directed, including training clients or operational personnel, assisting with Rules creation, testing software and data outputs, etc.
4.Participate in Project Management department operations and meetings.

Qualifications
•BA/BS College degree in applicable field
•Excellent communications skills, especially written – email correspondence and documentation are particularly important.
•Fluency with Microsoft Excel, Word and email. Calendaring skills a plus.
•Strong ability to multi-task. You will be responsible for the maintenance and upkeep of 3-4 clients at any given time, working on 1-2 client’s needs on any given day.
•Ability to speak directly to clients, either via email or occasionally via live web conference. Must be comfortable speaking about technical issues.
•Must be able to pass minimal government security clearance (US citizen or right to work in US, criminal and credit checks, employment/school/residence history, etc.)
•0-3 years beginning Project Management experience a plus.
•A “quick study” type of person who learns quickly, is not afraid to ask questions, and is a self-starter.
•Self motivated and takes pride in their work
•Must be detail-oriented and able to work well individually and as part of a team, handle pressure and tight deadlines. A strong ability to prioritize and “figure it out.”


 

Meet Your Recruiter

Ashley Dineen

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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