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Remote Bilingual Member Service Rep

Shrewsbury, MA 01545

Posted: 01/25/2024 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 41362 Pay Rate: 18.00

Job Description


The Panther Group is looking for a hard working, dedicated bilingual call center representative to partner with our client in the healthcare industry!

*Candidate must live in Massachusetts*

Work from home opportunity

DUTIES:
  • Receives high volume inbound phone calls and triages to appropriate department.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.

EXPERIENCE/SKILLS:
  • High School Diploma or equivalent required. Associates degree or equivalent work.
  • 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
  • Knowledge of medical terminology is preferred.
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills

Meet Your Recruiter

Jake Carroll

Jake is a recruiting specialist for the Professional Division of The Panther Group. His main focus is finding the best possible match for a candidate and strives to ensure they had a great experience with The Panther Group. 

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