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Customer Service Representative

Ready to embark on a rewarding career as a Customer Service Representative? Join us to explore exciting job opportunities in this dynamic industry! Customer service roles offer a unique blend of innovation, the chance to make a meaningful impact on society, and abundant job satisfaction. As a Customer Service Representative, you'll have the opportunity to engage with diverse customers, problem-solve creatively, and contribute to building strong relationships. Find your next career move with us and unlock pathways for professional growth and development in the fast-paced world of customer service.

Remote Bilingual Member Service Rep

Shrewsbury, MA 01545

Posted: 04/03/2024 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 41755 Pay Rate: 18.00

Job Description


The Panther Group is looking for a hard working, dedicated bilingual call center representative to partner with our client in the healthcare industry!

*Candidate must live in Massachusetts*

Work from home opportunity

DUTIES:
  • Receives high volume inbound phone calls and triages to appropriate department.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.

EXPERIENCE/SKILLS:
  • High School Diploma or equivalent required. Associates degree or equivalent work.
  • 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
  • Knowledge of medical terminology is preferred.
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills

Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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