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Remote Bilingual Member Service Rep

Westborough, MA 01581

Posted: 09/15/2025 Employment Type: Contract To Hire Industry: Customer Service Representative Job Number: 43576 Pay Rate: 18.00

Job Description


The Panther Group is looking for a hardworking, dedicated BILINGUAL Call Center Representatives to partner with our client in the healthcare industry!

***Candidate must live in Massachusetts***

Work from home opportunity

DUTIES:
  • Receives high volume inbound phone calls and triages to appropriate department.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone coverage.

EXPERIENCE/SKILLS:
  • High School Diploma or equivalent required. Associates degree or equivalent work.
  • 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
  • Knowledge of medical terminology is preferred.
  • Must have strong computer and telephone multitasking skills
  • Must have the ability to navigates through multiple systems
  • Accuracy in data input and documentation
  • Strong written and oral communication skills

Meet Your Recruiter

Sarah Wojcik

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About Westborough, MA

Are you ready to take the next step in your career? Explore our job opportunities in and around Westborough, Massachusetts, and unlock a world of possibilities! Situated in the heart of New England, Westborough offers a perfect blend of historical charm and modern conveniences. From the vibrant arts scene at the Arts Center to the lush trails of the Mass Central Rail Trail, this area boasts endless opportunities for personal and professional growth. Indulge in delicious lobsters at quaint seafood shacks, catch a performance at the famed Hanover Theatre, or cheer on the beloved New England Patriots at Gillette Stadium. Join us in Westborough and make your mark in a community that values innovation, culture, and quality of life.