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Remote Bilingual Member Service Representative Tier 2

Shrewsbury, MA 01545

Posted: 06/06/2024 Employment Type: Contract To Hire Job Number: 42029 Pay Rate: 20.00

Job Description

The Panther Group is seeking REMOTE Bilingual Member Service Representatives for our client in the Worcester, MA area.  Eligible candidates must live within a driving distance of the of the Worcester, MA area as you pick up the equipment on the 1st day employment.

  • Receive incoming calls to address concerns and utilize the tools and resources the company has provided to assist in providing resolution and / or additional resources for callers.
  • Ability to navigate through the tools and resources and stay on script when assisting callers.
  • Demonstrate professionalism while dealing with external callers and internal teammates.
  • MUST have at minimum of 1 year of experience in a similar role
  • MUST have previous experience working remote
  • Prefer bilingual candidates that are fluent in English and Spanish
  • Ability to train for at least 6 weeks with no time off requested granted
  • Medical terminology knowledge is a plus
  • Technically savvy - ability to work on multiple screens and systems with ease and able to learn new software quickly
  • Must complete and pass assessments to be qualified to interview
  • Live within a 60 mile radius of the Worcester, MA
English: $18.00 per hour
Bilingual: $20.00 per hour

Meet Your Recruiter

Donnarae Szaban
Client Success Manager

Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients. 

I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis. 

I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.

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About Shrewsbury, MA

Ready to embark on a new career journey in the vibrant area around Shrewsbury, Massachusetts? This delightful region offers an abundance of job opportunities waiting to be explored. Nestled in Worcester County, Shrewsbury is known for its picturesque landscapes, charming small-town atmosphere, and close proximity to popular attractions like the Worcester Art Museum, Hanover Theatre and Conservatory for the Performing Arts, and the Worcester Railers hockey team at the DCU Center. With its rich history, diverse culinary scene, and easy access to outdoor activities at Lake Quinsigamond and Dean Park, Shrewsbury promises a perfect blend of work and play for job seekers seeking growth and fulfillment. Begin your career adventure today by browsing our curated list of job opportunities in this captivating region.
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