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The Panther Group
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https://www.thepanthergrp.com
https://www.thepanthergrp.com
USD
15.00
HOUR
true
Remote Customer Service Representative
Posted: 08/14/2024
2024-08-14
2024-10-07
Employment Type:
Contract
Industry: Customer Service Representative
Job Number: 42287
Pay Rate: 15.00
Job Description
Project Overview: Supporting a State-based Marketplace, Consumer Assistance Center. Provide customer service assistance for the State-run health insurance marketplace that the citizens of the State can access to shop for health care coverage and enroll in a plan.
Position Title: CSR2-CallCenter
Pay Rate - $15.00 (project uses a translation line and does not have bilingual positions).
Training Schedule/Duration: 8:00 AM - 4:30 PM M-F / 3 weeks following by 1 week of Residency
Hours of Operation: Friday 8:00 AM- 5:00 PM ET through October 31st, 2024.
Hours of Operation During Open Enrollment: November 1st through Jan 17th.
Pending: Should be available by end of July.
Potential hours could be 7 days/week from 8am-10pm.
Location: Remote / Work from home
Equipment: Bring Your Own Device (BYOD) per provided specs plus camera
CSR 2 Job Description
Essential Duties and Responsibilities:
Minimum Requirements:
Position Title: CSR2-CallCenter
Pay Rate - $15.00 (project uses a translation line and does not have bilingual positions).
Training Schedule/Duration: 8:00 AM - 4:30 PM M-F / 3 weeks following by 1 week of Residency
Hours of Operation: Friday 8:00 AM- 5:00 PM ET through October 31st, 2024.
Hours of Operation During Open Enrollment: November 1st through Jan 17th.
Pending: Should be available by end of July.
Potential hours could be 7 days/week from 8am-10pm.
Location: Remote / Work from home
Equipment: Bring Your Own Device (BYOD) per provided specs plus camera
CSR 2 Job Description
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Perform other duties as assigned by management.
Minimum Requirements:
- High School diploma or equivalent
- 6 months - 2 years of experience
- Strong data entry and telephone skills
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Ready to discover exciting job opportunities in the vibrant city of Newport News, Virginia? Nestled along the picturesque shores of the James River, Newport News offers a perfect blend of historic charm and modern amenities. Known for its thriving aerospace industry, top-notch healthcare facilities, and proximity to renowned historical sites like the USS Monitor Center and the Virginia War Museum, Newport News is a hub for career growth and cultural exploration. With its diverse culinary scene, local art galleries, prestigious theaters like the Ferguson Center for the Arts, and beautiful parks such as Newport News Park, this area has something for everyone. Explore our job listings today and embark on a fulfilling career in this enchanting region!
