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Remote Member Service Representative
Shrewsbury, MA 01545 US
Job Description
The Panther Group is looking for a hard working, dedicated call center representative to partner with our client in the healthcare industry!
*Candidate must live in Massachusetts*
Work from home opportunity
DUTIES:
- Receives high volume inbound phone calls and triages to appropriate department.
- Meet or exceed department established key performance indicators.
- Adheres to assigned schedules to ensure appropriate phone coverage.
EXPERIENCE/SKILLS:
- High School Diploma or equivalent required. Associates degree or equivalent work.
- 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
- Knowledge of medical terminology is preferred.
- Must have strong computer and telephone multitasking skills
- Must have the ability to navigates through multiple systems
- Accuracy in data input and documentation
- Strong written and oral communication skills
Meet Your Recruiter
Donnarae Szaban
Client Success Manager
Donnarae is a Client Success Manager that on works with a few of The Panther Group’s enterprise clients.
I have the pleasure of not only recruiting but ensuring all our clients’ needs are taken care on a day-to-day basis.
I have over 20 years’ experience in staffing and managing client relations and my goal is making sure everyone is beyond satisfied with their experience at The Panther Group.
