Residential Lending Trainer

Stevens Point, WI 54481

Posted: 09/15/2021 Employment Type: Contract Job Number: 36983 Pay Rate: 24.00

Job Description


Under limited supervision, deliver job-specific training to new and existing Residential Lending Colleagues, Management and Vendors.
  • Responsible for the facilitation of training related to systems, products, validation, collections, sales, soft skills, servicing & origination specific functionality along with regulatory and investor requirements and frequent updates.
  • Provide support to Management in skill set evaluation, accountability, and quality assurance such as; quality monitoring, coaching, calibration, complaint handling, survey feedback and e-learning administration.
  • Act as a representative of the Business Segment and a member of Management with responsibility in developing high performing colleagues and ensuring they are engaged.
  • Train new and existing Residential Lending colleagues to perform as highly skilled team members in accordance to the Brand and to learn all systems applicable to their job functionality.
  • Monitor the trainee' s performance and coach them to reach established performance and knowledge benchmarks prior to release from the training program.
  • Proactively identify training needs in department and develop training topics, quizzes and tips to reinforce them.
  • Analyze effectiveness of training by creating tests/exercises to measure comprehension and proficiency utilizing computer-based testing whenever applicable.
  • Administer testing during training, follow-up sessions or the acquisition of new skills. Develop and maintain database of all tests and results, skill set tracking, and required annual on-line training.

EDUCATION: Bachelor' s Degree or equivalent combination of education and experience

EXPERIENCE LEVEL: 2-4 years of Banking, servicing, financial or sales experience training, regulatory or supervisory experience

Meet Your Recruiter

Thomas Burgess

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