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Senior Application Support Analyst

New York, NY 10007

Posted: 06/04/2024 Employment Type: Direct Hire Industry: Support Engineer Job Number: 42012

Job Description

Senior Application Support Analyst
The Senior Application Support Analyst is responsible for managing application and system processes, conducting research and analysis to provide better solutions, technology integration, or system improvements. 
Specific duties include, but are not limited to, the following: 
  • Proficient knowledge of operating systems, devices, applications and software: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
  • Maintain, improve, and coordinate testing for systems and applications 
  • Identify automation opportunities
  • Analyze process issues and bottlenecks to asses root cause and make improvements 
  • Supervise the design of new products and evaluate how these products will perform
  • Facilitate the resolution of reported issues, directing the necessary resources as each item warrants
  • Work closely with peers, business owners stakeholders to analyze and identify gaps between processes/systems and business needs
  • Maintain an up-to-date working knowledge of products, services and workflows associated with Symitar Episys Core and ancillary applications
  • Coordinate enterprise Change Management
  • Assist Application Support Management with roadmap planning and prioritization
  • Lead 1st level monitoring and communication to detect and alert when application issues arise
  • Identify and resolve second-tier technical issues
  • Write clear and well-structured business requirements/documents
  • Prepare maintenance plans and upgrade schedules for the organization’s systems
  • Support Quality Assurance testing of project features, as specified in requirements
  • Develop and maintain reporting tools for teams across the business
  • Provide technical support to teams within the organization, and to external clients when required
  • College degree in one of the following disciplines: IT, Computing Studies, Information Systems, Business Administration OR equivalent work experience
  • Intimate knowledge of the organization’s systems: Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Ability to handle multiple projects in a fast-paced environment 
  • Excellent problem-solving, analytical and process improvement skills
  • Extraordinary customer service and relationship management experience
DOE, base salary targeted to $90500

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