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Posted: 06/05/2026Employment Type:Contract To HireIndustry:Operations ManagerJob Number: 44748Pay Rate: 55.00
Job Description
The Panther Group is seeking an experienced Senior Travel & Expense Operations Specialist for a hybrid opportunity with a prestigious higher education institution in Boston, MA.
This is a highly visible, hands-on role supporting a complex Travel & Expense (T&E) operation serving approximately 15,000 users and managing over $45 million in annual travel and expense activity. The ideal candidate will be a seasoned SAP Concur expert who can independently manage system administration, user support, compliance reporting, and day-to-day T&E operations with minimal ramp-up time.
This position offers the potential to convert to a permanent role for the right candidate.
Key Responsibilities
SAP Concur Administration
Serve as the primary SAP Concur Administrator for a large enterprise environment
Configure and maintain expense types, workflows, approval routing, audit rules, and system settings
Manage user accounts, permissions, delegate assignments, and role administration
Support and maintain Concur integrations with Workday Finance and other enterprise systems
Troubleshoot system issues and implement solutions to improve performance and user experience
Travel & Expense Operations
Manage daily Travel & Expense operations and ensure compliance with organizational policies
Monitor travel booking activity, expense reporting, and policy adherence
Administer pre-trip approval processes and travel compliance workflows
Produce operational and compliance reports, including:
Outstanding expense transactions
Policy exception reporting
Expense cycle times
Cardholder delinquency metrics
Financial Operations & Settlement Processing
Execute daily settlement and payment processes
Research and resolve payment failures and banking issues
Coordinate with Accounts Payable, banking partners, and employees to resolve payment concerns
Support manual payment processes as required
Customer Support & Service Management
Manage escalated ServiceNow and support tickets requiring system-level expertise
Maintain knowledge articles, service catalog content, and support documentation
Deliver exceptional customer service to employees, travelers, and stakeholders across the organization
Serve as a trusted resource for travel and expense-related inquiries
Required Qualifications
5+ years of experience in Travel & Expense Operations, Financial Operations, or a related field
3+ years of hands-on SAP Concur Administration experience
Experience with:
System configuration
Workflow design
Audit rules
Reporting and analytics
User administration
Ability to work independently and manage multiple priorities in a complex environment
Strong problem-solving and customer service skills
Excellent verbal and written communication abilities
Preferred Qualifications
Experience with Workday Finance
Experience with ServiceNow
Prior experience supporting large enterprise or higher education environments
Experience with travel management companies (TMCs)
Background in compliance, audit support, or internal controls
Experience in contract or interim Travel & Expense leadership roles
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