Our client, an established industrial services organization, is seeking an experienced Service Center Engineering Manager to lead engineering and quality functions within a technical service and repair facility. This role will be responsible for supporting customer requirements, overseeing repair engineering activities, and ensuring projects are completed with a high level of quality and on-time delivery.
Responsibilities:
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Lead and mentor the engineering team within the service center, providing technical direction and oversight to direct reports.
Support equipment teardown evaluations by identifying failure modes and defining appropriate repair scopes.
Apply established engineering practices, quality standards, and industry guidelines to ensure repaired products meet design and performance requirements.
Oversee inspection, evaluation, and repair processes to ensure work is performed safely, accurately, and on schedule.
Perform reverse engineering when required to support legacy equipment or undocumented components.
Review and interpret customer technical specifications and ensure alignment with repair or manufacturing processes.
Provide technical support to internal teams including sales, supply chain, and operations.
Collaborate with procurement and external vendors regarding technical requirements and materials.
Work closely with shop personnel to support production activities and resolve technical issues.
Oversee assembly activities and final testing to confirm product quality and compliance with delivery commitments.
Prepare and review technical documentation and final reports required for customer deliverables.
Participate in a broader engineering network across the organization to share best practices and technical knowledge.
Ensure prompt response to customer inquiries and technical requests while supporting delivery schedules.
Participate in customer visits and presentations as needed to review technical details and project progress.
Manage technically complex repair projects, urgent breakdowns, and large-scale service orders.
Provide technical input to customer service teams for quoting, estimating, and project updates.
Support outsourced work by providing technical oversight to subcontractors and external repair vendors.
Ensure accuracy and completeness of engineering reports, documentation packages, and project data.
Manage quality control activities including calibration programs, corrective action processes, and internal audits.
Perform additional duties as required to support operational objectives.
Requirements:
Bachelor’s degree in Mechanical Engineering or a related discipline required.
12–15 years of experience in engineering, design, or repair of rotating equipment.
Strong technical, organizational, and leadership skills.
Proficiency with CAD software and general computer applications.
Excellent verbal and written communication abilities.
Proven ability to meet objectives and deliver results in dynamic operational environments.
Demonstrated teamwork and problem-solving skills.
Ability to manage multiple priorities simultaneously and adapt quickly to changing
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