Search Jobs
Find your next opportunity here.
ServiceNow Platform Operations Analyst
Posted: 03/16/2026
Employment Type:
Contract
Industry: Software Engineer
Job Number: 44293
Pay Rate: 120.00
Job Description
ServiceNow Platform Operations Analyst
The Panther Group is seeking an experienced ServiceNow Platform Operations Analyst to support the stability, performance, and security of an enterprise ServiceNow platform. In this role, you will help manage and maintain multiple ServiceNow instances while working closely with platform engineers, developers, and business stakeholders to ensure the environment remains secure, efficient, and scalable.
This position is ideal for a professional with a strong ServiceNow administration or development background who enjoys working in a fast-paced, high-volume enterprise environment.
***Not open to C2C or third party agencies. No Visa sponsorship for this role. Must be able to get a US Security Clearance if required***
Key Responsibilities
ServiceNow Platform Administration
Platform Stability & Performance
Security & Compliance
Incident & Change Management
Release & Upgrade Management
Documentation & Knowledge Management
Pay up to $120.00 per hour DOE
No Corp-to-Corp
No third party
The Panther Group is seeking an experienced ServiceNow Platform Operations Analyst to support the stability, performance, and security of an enterprise ServiceNow platform. In this role, you will help manage and maintain multiple ServiceNow instances while working closely with platform engineers, developers, and business stakeholders to ensure the environment remains secure, efficient, and scalable.
This position is ideal for a professional with a strong ServiceNow administration or development background who enjoys working in a fast-paced, high-volume enterprise environment.
***Not open to C2C or third party agencies. No Visa sponsorship for this role. Must be able to get a US Security Clearance if required***
Key Responsibilities
ServiceNow Platform Administration
-
Provision and configure ServiceNow instances including development, test, UAT, and production environments
-
Manage instance lifecycle activities such as cloning, data migrations, and decommissioning
-
Maintain and apply platform licenses and ensure compliance with licensing requirements
-
Upgrade and manage MID Servers and integrations
Platform Stability & Performance
-
Monitor platform health and performance metrics including system response time, memory usage, and transaction activity
-
Conduct platform health checks and optimize system performance
-
Identify and resolve performance bottlenecks and system issues
-
Implement automation and improvements to increase platform efficiency
Security & Compliance
-
Maintain and administer role-based access controls (RBAC), user roles, and permissions
-
Perform vulnerability reviews, patch management, and security audits
-
Ensure compliance with corporate security standards and regulatory requirements such as FedRAMP and other enterprise security frameworks
-
Manage platform data integrity and support data sanitization processes when required
Incident & Change Management
-
Provide Tier 2 / Tier 3 support for ServiceNow platform issues
-
Troubleshoot incidents and restore platform functionality within defined SLAs
-
Perform root cause analysis and implement long-term solutions
-
Coordinate platform updates, patches, and changes through formal change management processes
Release & Upgrade Management
-
Plan and execute ServiceNow platform upgrades and patches
-
Validate upgrade readiness and conduct regression testing
-
Document release notes and ensure minimal disruption to users
Documentation & Knowledge Management
-
Maintain technical documentation including platform architecture diagrams, system configurations, and operational procedures
-
Create and update knowledge base articles for administrators and end users
-
Contribute to continuous improvement initiatives and platform roadmap planning
-
4+ years of ServiceNow administration or development experience
-
Strong understanding of ServiceNow platform architecture and operations
-
Experience managing multiple ServiceNow instances in a high-volume enterprise environment
-
Experience with platform upgrades, patching, and performance optimization
-
Familiarity with Agile environments and ticket management systems (JIRA or similar)
-
Strong troubleshooting and analytical skills
-
Excellent communication and collaboration skills
-
Background in software development or scripting within ServiceNow
-
Experience with automation and workflow improvements
-
Familiarity with enterprise security frameworks and compliance environments
-
Experience supporting large-scale ServiceNow ecosystems
Pay up to $120.00 per hour DOE
No Corp-to-Corp
No third party
Meet Your Recruiter
Amanda Krafcik
Amanda is a Client Success Manager and has 10+ years of experience in the staffing industry. She focuses on finding the best talent for our clients and is a passionate team player. Fun fact: Amanda loves movies and is always watching them or talking about them on podcasts.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Orlando, FL
Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!