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Workplace Experience & Real Estate Manager

New York, NY 10017

Posted: 02/03/2025 Employment Type: Direct Hire Industry: Operations Manager Job Number: 42845

Job Description

Workplace Experience & Real Estate Manager
The focus of the role will be on the US region, based in the New York office with an office headcount of 800. The role is people-first, with the guest and employee experience being at the forefront of the department’s mission.

A successful candidate will be a driven and experienced professional who is excited to help a rapidly scaling global firm create and maintain dynamic, world-class workplaces. Requires detail-focused service-delivery expertise and can manage a team and budgets to achieve the most positive and efficient outcomes.
 
Core Responsibilities
  • Management, hiring, training, and professional development of workplace-experienced team members
  • Supporting the leadership team, including Co-Founders, COO, CFO, and other functional department leads, with the ideation and execution of firm-wide culture initiatives and benefits
  • Maintaining a “people-first” mentality and working with the wider operations team on enhancing the talent lifecycle
  • Management of all in-office and externally held events across the region, ranging from parties to training academies, collaborating with IT/AV teams where necessary
  • Management of business-related travel bookings for employees and account management with a third-party travel management company
  • Working with Learning & Development, HR, Recruitment, and IT teams to ensure smooth onboarding and offboarding processes
  • Direction, supervision, and oversight of all subcontracted services; including facilities maintenance, cleaning, hospitality, mail, mechanical, electrical, waste, and plumbing
  • Relationship management with building security team and overseeing internal security databases to ensure permitted employee and visitor office access
  • Contract management and negotiation, ensuring all service providers perform according to contract and service level agreements
  • Monitor headcount and plan space management and facilities requirements accordingly
  • Supporting the Workplace Experience Director(s) with the supervision of office relocation or construction projects
  • Ensuring health and safety compliance, conducting risk assessments, and developing actionable outcomes as required
  • Ability to manage a budget; monitor spend, oversee invoice reconciliation and approvals
  • Proficiency in writing reports and presentations, and able to confidently present data


Seeking:
  • Bachelor’s degree (ideally in a relevant discipline such as hospitality or facilities management; Additional building services qualifications are a bonus
  • 5-7 years of relevant experience in hospitality, office management or facilities management
  • Familiarity working in a fast-paced, professional, and demanding environment with the ability to remain calm and focused under pressure
  • A strong track record of managing a team of direct reports and varied stakeholders
  • A positive “can-do” attitude and in turn, the ability to create a positive and motivational environment for the wider team
  • The ability to manage a busy workload efficiently and to prioritize key tasks, as well as a strong project management skillset
  • Excellent written communication and presentation skills
  • An understanding of commercial supplier contracts
  • Fluency in English is essential
 DoE targeted salary to $100K
 

Meet Your Recruiter

Ashley Dineen

Ashley Dineen has been with The Panther Group since 2009 and has worked within many areas of the company including payroll, compliance, on-boarding, recruitment, and client management.

Ashley is a mother of two and enjoys spending time with family in her spare time.

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